RETURNS

HOW DO I NEED TO PREPARE MY RETURN PACKAGE?

If you no longer have the original packaging, you can return your order in any other packaging, as long as it is well closed to avoid losing the items. You do not have to write any shipping address on the packaging.

It is not necessary to include the purchase receipt.

I ASKED FOR A COLLECTION OF MY ORDER, BUT IT WASN'T MADE. WHAT CAN I DO?

If the carrier did not collect your order, contact us so that we can arrange a new attempt.

HOW CAN I ACCESS MY RETURN LABEL?

You can access the return label whenever you want, in the Returns section of your account. If you made your purchase as a guest, click on the link included in any purchase-related email.

DO I HAVE TO PRINT THE RETURN LABEL TO BE ABLE TO DEPOSIT MY ORDER AT A DELIVERY POINT?

If you received the return label, you need to print it in order to deliver your order to the delivery point. If, on the contrary, you received a barcode or QR code, you will not need to print it, just follow the instructions in the attached email.

CAN I RETURN ITEMS FROM DIFFERENT ORDERS IN A SINGLE SHIPMENT?

Please note that you can return items from different orders in the same shipment. To do this, select all the items you want to return regardless of the order they belong to and continue the return request process until the end. Remember that, during the process, you must indicate the number of boxes you will use to send your return.

HOW CAN I RETURN AN ONLINE ORDER?

The way to return an online order depends on how you made the payment:

  • If you used an online payment method for your purchase, you can make a return via the Fabi Moline website.

EXCHANGES

IN WHAT CASES CAN I NOT REQUEST AN EXCHANGE ONLINE?

In the situations outlined below, it is not possible to request an exchange online.

You do not have the option to exchange online for orders that have been paid with: Paypal, Ideal, Bancontact, Diners, P24, Gift Card, Bizum, ApplePay and AndroidPay (some of these payment methods may not be available in your market/region ).

  • The exchange option is not presented if the item purchased is one size fits all or is no longer available.
  • Online exchange will be unavailable for purchases that include a Gift Receipt.
  • It is not possible to place more than two exchange requests at the same time, but you can include up to a maximum of 5 items in each order.
  • The online exchange option is only available for orders placed as a registered customer on our website.

REFUND OF A RETURN

WHY DIDN’T I RECEIVE THE EMAIL WITH THE REFUND CONFIRMATION?

If you did not receive the email with refund information, please check that the mailing address associated with your purchase is correct.

Please note that if you make a return using our home collection service or delivery point, it will be processed as soon as the items arrive at our facilities. Once completed, you will receive an email with return details.

I NO LONGER HAVE THE CARD WITH WHICH I MADE THE PURCHASE. HOW WILL I RECEIVE MY REFUND?

The refund will always be made using the same payment method used for the purchase. If you no longer have the card used for the purchase, we suggest you contact your bank for help.

I NO LONGER HAVE THE GIFT CARD I PAID WITH. WHERE WILL I RECEIVE MY REFUND?

If you are returning a purchase made online, along with the return confirmation email you will receive a virtual copy of this card with the updated balance.

WHY DID I RECEIVE A PARTIAL REFUND OF MY RETURN?

Please note that if you send the items to us in several boxes, we may process the return at different times. We will send you a confirmation email with details of each.

If you prefer, you can contact us so that we can analyze your case in detail.

HOW CAN I ACCESS MY REFUND INVOICE?

You can access your refund invoice in your order details. If you made the purchase without registering, you can do so using the link you will find in the return confirmation email.

REFUND OF A PURCHASE PAID BY GIFT CARD

I NO LONGER HAVE THE GIFT CARD I PAID WITH. WHERE WILL I RECEIVE MY REFUND?

If you are returning a purchase made online, along with the return confirmation email you will receive a virtual copy of this card with the updated balance.

PERGUNTAS FREQUENTES MÉTODOS DE ENVIO, PRAZOS DE ENTREGA E CUSTOS

QUANDO RECEBEREI A MINHA ENCOMENDA?

Ao fazer a encomenda, fornecer-lhe-emos a data de entrega estimada. Seguidamente, poderá rastreá-la a partir da sua conta ou, se comprou sem registo, a partir da hiperligação em qualquer um dos e-mails que lhe enviámos sobre a sua compra.

POSSO ALTERAR O MÉTODO DE ENVIO?

Se a compra já está finalizada não é possível alterar o método de envio selecionado.

O QUE ACONTECE SE NÃO PUDERAM ENTREGAR A MINHA ENCOMENDA?

Se selecionou um envio ao domicílio e estava ausente no momento da entrega, sugerimos que nos contacte e verificaremos a situação com a transportadora.

POSSO REJEITAR A ENTREGA DA MINHA ENCOMENDA?

Se já não pretende receber a sua compra sugerimos que nos contacte para o efeito.

O MEU PEDIDO PODE SER ATRASADO?

Se não for possível entregar a sua encomenda na data estimada, enviar-lhe-emos um e-mail e poderá ver a nova data de entrega nos detalhes da encomenda.

A MINHA ENCOMENDA CONSTA COMO ENTREGUE, MAS NÃO A RECEBI. O QUE POSSO FAZER?

Se não recebeu a sua encomenda, mas esta consta como entregue, sugerimos que nos contacte e verificaremos a situação com a empresa de transporte.